1. Introduction
We at Garage Door Secure operating via https://garagedoorsecure.co.uk/ are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
By using our website or engaging our services, you consent to the practices described in this policy.
2. Data Controller
The data controller for your personal data is:
Garage Door Secure
Company trading in the United Kingdom
Contact email: info@garagedoorsecure.co.uk
Phone: 01163 501450
3. What personal data we collect
We may collect and process the following categories of personal data when you interact with our website or services:
- Contact information including name, address, email address, telephone number
- Transactional information including details of services requested, appointment details, payment information
- Communication data including messages sent via contact form, email, or telephone
- Technical and website data including IP address, browser type, operating system, pages visited, time spent
- Marketing data including newsletter subscriptions and communication preferences
4. How and why we use your personal data
We use your data to:
- Provide our services and respond to enquiries and quote requests
- Manage appointments, installations, warranty support and after-sales service
- Fulfil contracts and pre-contract enquiries
- Comply with legal obligations such as accounting and warranty requirements
- Send marketing communications if you have opted in
- Improve website performance and user experience
5. Lawful basis for processing
We process data under:
- Performance of a contract
- Legitimate interest
- Consent for marketing
- Legal obligation
6. Data retention
We keep your personal data only as long as necessary for the purposes collected including legal and warranty requirements.
- Customer records retained for the duration of service plus applicable statutory years
- Marketing data retained until you unsubscribe
- Website analytics retained per cookie policy retention periods
7. Data sharing
We may share information with:
- Trusted service partners such as payment processors and web hosting providers who are required to protect your data
- Legal authorities when required
- Parties in the event of business transfer
We do not sell your data.
8. International transfers
If data is transferred outside the UK or EEA, appropriate safeguards will be applied such as standard contractual clauses or transfers to countries with approved protection standards.
9. Your rights
Under UK GDPR you have the right to:
- Access your data
- Rectify inaccurate or incomplete data
- Request erasure in certain circumstances
- Restrict processing
- Request data portability
- Object to processing
- Withdraw consent at any time
Contact us at info@garagedoorsecure.co.uk or 01163 501450 to exercise your rights.
10. Cookies
We use cookies and tracking tools to operate our website and improve user experience. See our separate Cookie Policy for full details and how to manage cookies.
11. Security
We use technical and organisational measures to protect your data including secure servers, encryption, access restrictions and secure disposal of records.
12. Policy updates
We may update this policy periodically. The latest version will always be available on our website.
13. Contact
For questions or privacy requests:
Email: info@garagedoorsecure.co.uk
Phone: 01163 501450
14. Complaints
You have the right to complain to the Information Commissioner’s Office ICO at https://ico.org.uk if you believe your data has been mishandled.